mbahyit Casino & Sportsbook Data Care

This page describes what we collect when you use mbahyit and how we keep that data protected. We believe transparency about your information is essential. Our approach is straightforward: we collect only what we need to operate our platform, verify your account, process payments, and comply with local regulations in jurisdictions where we operate.

We at mbahyit handle your personal data with the same care we apply to every aspect of our service. Your email, KYC documents, payment details, and account activity remain secure on our servers. We do not sell or share your information with third parties for marketing. Below, we explain our full data practice, your rights, and how to contact us if you have questions.

What We Collect on mbahyit

We collect your email address, phone number, and full legal name when you open an account on mbahyit. During account verification, we ask you to upload a government ID (national card, passport, or driver's licence) and proof of address (utility bill, bank statement, or official letter dated within three months). We store these documents securely for compliance and dispute resolution. We do not retain images longer than necessary; once verification completes, we keep only a confirmation record.

Our platform logs your activity: which games you access (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), which sportsbook markets you view (Liga 1, Piala AFF, Champions League, MotoGP, badminton), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), and your deposit and withdrawal requests. We record the device you use, your approximate location (by IP), and the time of each session. This data helps us detect fraud, investigate disputes, and understand which features matter most to our users.

We also collect cookies and similar tracking tools when you visit mbahyit. These help us remember your language preference, keep you logged in, and measure which sections of our platform you use most. We do not use cookies to build a profile for outside advertisers. Our analytics partner may process anonymised session data to show us traffic trends across the platform.

How We Use Your Data

We use your data to operate mbahyit: confirming your identity, processing deposits and withdrawals, resolving account disputes, and detecting irregular activity that might indicate fraud or account compromise. Our compliance team reviews your KYC documents to meet Indonesian anti-money-laundering requirements. Your activity logs help us investigate player complaints and ensure fair gameplay.

We may contact you via email or SMS if we detect suspicious login attempts, if your account is locked for security reasons, or if we need to clarify information in your KYC submission. Our support team, based in Jakarta and Surabaya, uses your email and phone to respond to account-recovery requests, withdrawal delays, and technical issues during business hours (Monday–Friday 09:00–18:00 Jakarta time). We do not use your data to send unsolicited marketing messages; any promotional content is tied to an account setting you can disable.

Third-Party Processors

Our servers may sit outside your jurisdiction. We work with hosting providers, payment processors, and identity-verification services to run mbahyit. These third parties access only the data they need: your payment provider sees your transaction history; our identity-verification partner sees your KYC documents during account confirmation; our email provider sees your account notifications. Each processor signs a data-handling agreement with us obligating them to protect your information and not use it for their own purposes.

We also use a live-chat support platform to handle your inquiries. When you message us, that chat history is stored on their servers temporarily so our team can assist you across sessions. We retain these records for 90 days to resolve follow-up issues, then delete them. If you request account deletion, we instruct our processors to purge your data as well.

Your Rights and Data Deletion

You can request a copy of all personal data we hold on you by emailing us with your account details. We will compile this information and send it within 14 business days. You can also request that we delete your account and all associated records, subject to legal holds: if we are investigating a dispute or you have pending withdrawals, we must retain your data until that matter closes. Once your account is fully settled, we delete your email, phone, activity logs, and KYC documents within 30 days. Payment records tied to tax or anti-fraud obligations may be kept longer as required by law.

You may opt out of non-critical cookies by adjusting your browser settings or responding to our cookie banner on first visit to mbahyit. Opting out may reduce functionality (for example, you may need to log in again each session). You cannot opt out of security and payment-processing cookies—these are essential to run the platform.

Contact and Jurisdiction

If you have questions about how we handle your data, or if you wish to exercise your rights, contact our support team at the email address listed in your account settings or via live chat during business hours. Our team responds within 24 hours for routine inquiries; data subject requests (access, deletion) are processed within 14 business days. We are available in English and Bahasa Indonesia.

Our services are available only where local law permits online gaming and sportsbook activity. We do not knowingly collect data from minors or from users in jurisdictions where mbahyit access is prohibited. Members are responsible for verifying that their own jurisdiction permits access to our platform and that use complies with applicable law. Data storage, processing, and disputes arising from this policy are subject to the terms and laws governing mbahyit's operations as stated in our Terms and Conditions

This policy was last updated in the current fiscal period and reflects our commitment to transparent, fair, and secure handling of your information across all mbahyit platforms and regions where we operate.